As I read that AFLAC posted profits in its most recent financial reporting, I reinforced the success of their advertising by immediately thinking about one of their commercials, showing a guy getting food delivered and not sweating the financial challenges of his broken leg. Hmmm....well, there are other opinions. One website that reminds individuals that AFLAC is insurance is http://www.ripoffreport.com/default.asp.
Task a day insurance: Whether it's supplemental insurance or long term care insurance, remember it is insurance.
Going to the AFLAC website, several features were observed. First: Downloadable forms. The paperwork required to collect your insurance dollars is enormous, from first diagnosis to eligibility for coverage, AFLAC works just like traditional insurance. This is important because like long term care insurance, the product is sold like a reserve of money available to you when you need it...not so. From verification of eligibility to requests for additional information to claims that information is never received, AFLAC and long term care have frustrated at least a few who bought into the myth that any insurance policy is actually a reserve of money available upon the occurrence of specific events.
Getting to speak to someone who can actually help. I really don't like that advice is offered to go harass the selling agent for insurance policies. These individuals are in sales, not in any powerful capacity to help you once you realize you've bought a bum of a policy.
Making sure you've gone through all other available avenues. Remember, insurance profits when it doesn't pay so count on them trying to stall, delay and loophole their way out of covering you which includes the ongoing request for statements from any other providers.
The AFLAC example reminds individuals of two things: Read the policy and make sure you have access to a copy machine and don't think that supplemental insurance is a sort of "emergency fund," it's insurance.